Call any time — a person picks up, not an answering machine. A technician travels to wherever you are in Mallorca, or we fix it remotely if the issue allows.
Callout fee, business hours
Hourly rate, business hours
Minimum billed, no half-hours
Quote before we start any work
Get your quote in 30 seconds
Tell us what device it is and what's wrong. We'll tell you right away if it can be fixed remotely — cheaper, no callout — or whether it needs a visit, with the price already worked out.
What type of device is it?
What kind of problem is it?
How should we reach you?
Indicative price based on the information given, confirmed before any work begins. Start over
Any IT emergency, covered
From a computer that won't boot to a server that's gone down mid-morning.
| 24/7/365 on-call | Technical support any time of day. Day, night, public holidays. You call, we answer. | No downtime window |
|---|---|---|
| Data recovery | Damaged drive, accidental deletion, system failure. We recover what can be recovered before writing anything off. | Diagnosis included |
| System recovery | Windows or Mac that won't boot, freezes, or has become corrupted. We get it running again. | Software and hardware |
| Malware removal | Viruses, ransomware, a machine behaving strangely. Full clean-up, verified nothing's left behind. | Verified after cleaning |
| Backup restoration | If you have a backup, we restore it fast. If not, we set you up so you'll have one next time. | Prevention included |
The price, before we arrive
Two line items, no fine print: the callout fee to reach you, and the hourly rate once we're there.
1 hour minimum billed per call-out.
Same service, same priority, any hour of the day or night.
Saturdays, Sundays and public holidays, any hour of the day or night.
We won't leave you stuck
While we repair your device, we lend you a replacement so you can keep working — email, documents, the day-to-day essentials.
Especially useful for freelancers and small businesses, where a broken device means a day of lost income. Subject to stock availability, confirmed when we arrive.
Any size of problem
- Individuals — the home computer, the laptop you work remotely on, the photo backup you can't afford to lose.
- Freelancers — if your equipment isn't working, you're not billing. Priority to get you back up and running fast.
- Small businesses — workstations, a local server, an office network. Fast diagnosis, no in-house IT department needed.
- Public institutions — response protocols adapted to the hours and requirements of public administration.
- Large companies — on-call coverage as backup or reinforcement for your own technical team.
- The whole island — Palma, the Serra, the Pla, the Llevant, the Migjorn. We travel to wherever you are.